Friday, August 8, 2008

Busy, busy, busy!

Yes. Been a while. I know.

I'm now up to three sales from my Etsy store, and I'm even working on a possible 4th sale that will be a custom order. So far, my experience on Etsy has been great. Most of my customers have been so nice. I say most because one sale, I've yet to hear anything from. She paid quickly and so I sent her the item. It has been delivered, but I have yet to receive any word from her or even feedback. That's okay, though, perhaps she is out enjoying her new jewelry!

Speaking of feedback, in a previous post, I was lamenting how I wasn't sure if I should leave feedback as soon as the buyer pays or if I should wait to hear from them if they like it or not. Well, originally I had decided to wait to hear from them first, just in case they weren't quite satisfied with it or something. I wanted my feedback to include that sort of communication since I DO believe that paying for something is NOT the only responsibility of the buyer. They are also responsible for communicating their satisfaction (or dissatisfaction) with their purchase. How can I make things right if they don't tell me?
But, after that first sale, I just decided to go ahead and leave feedback for the buyer when they paid. Or actually... when I shipped. That way, I can send them a message telling them I've shipped their order, and leave the feedback at the same time. I've done it that way since and so far, I'm fine with it. It was just another thing to try to remember if I left feedback for later. *shrugs* We'll see if it continues to work.

I'm still trying to keep up with the Gallery... as well as trying to make more things to list on Etsy. I got a message the other night from the Financial Secretary of the guild. She's the one that makes sure the artists get paid for what they've sold at the end of the show. She's very nice. She just wanted to tell me that so far I've sold twenty things. She said she didn't know how much I initially brought or if I've been restocking often, but she just wanted to let me know so I could restock if needed. Heh, I guess it's not a common thing for an artist to sell that much in such a short time.

My success in the Gallery has made me think I should raise my prices a little. And everyone I talk to about it agrees. I see their point, but I'm also of the "If it ain't broke, don't fix it" mindset. My brother says that if I raise my prices, yes sales might drop a little, but that would mean I wouldn't have to restock so often, and then when I DID make a sale, I'd get more money to make up for the decrease in sales. Sounds like sage advice... I think?

I wouldn't be so worried about keeping up if I didn't have that craft show looming over me in December. I'm still not sure how I'm going to keep up making things for the Gallery as well as listing new things on Etsy as well as have a decent inventory for the show.
I am getting a new order in soon, with lots more supplies. So, perhaps once that is in, I'll be able to just make tons of stuff and then sort it out later.

As I've said before... it's a good problem to have! I'm not complaining!

1 comment:

Anonymous said...

I have the same feedback conundrum. Once, I posted on a forum at Etsy about not receiving any communication from a buyer, including feedback. Someone pointed out that when you buy online from LL Bean, you don't think to contact them about whether the item arrived, or if you liked it when it did. I don't think they know sometimes that they are expected to leave feedback - they might not check their Etsy account very often to see that note mentioning items requiring feedback from them.

I think some buyers don't realize that communication is important to us as artists who pour a lot of ourselves into each piece we sell.

Now, I leave feedback when I ship the item and mention if they paid promptly. If they emailed me throughout the process, GREAT. Then I mention that too.

Congrats on the sales!

Kate